Refund Policy
Effective Date: 10.01.2024
At EssayHub, we strive to provide high-quality academic assistance and ensure customer satisfaction. However,
if you
are not satisfied with the service provided, this Refund Policy outlines the conditions under which refunds
can be
requested and the process for doing so.
1. Eligibility for Refunds
Refunds may be granted under the following conditions:
- Missed Deadline: If we fail to deliver your order by the agreed-upon deadline and the
delay is
not caused by factors outside our control (e.g., inaccurate or incomplete information provided by the
customer), you
may be eligible for a partial or full refund.
- Low Quality: If the work delivered does not meet the quality standards promised or
significantly
deviates from the original instructions, you may request a refund. Please note that you must first request
revisions
before a refund is considered.
- Duplicate Payments: If you accidentally made duplicate payments for the same order, we
will
refund the duplicate payment in full.
2. Non-Eligibility for Refunds
Refunds will not be granted under the following circumstances:
- If the order was completed in accordance with the original instructions and no valid reason for a refund
is
provided.
- For minor errors or adjustments that can be corrected through our free revision process.
- If the refund request is made after the revision period has expired (see our Revision Policy for details).
- If the order was completed but no feedback or request for revisions was submitted within the allowed
timeframe.
3. How to Request a Refund
If you believe you are eligible for a refund, please follow these steps:
- Contact our support team via email at [email protected] or through the contact form on our website.
- Provide your order number, a detailed explanation of why you are requesting a refund, and any supporting
documentation or feedback (e.g., evidence of a missed deadline, quality issues).
- We will review your request and respond within [Insert Number of Days, e.g., 3-5] business days.
4. Refund Processing Time
If your refund request is approved, the refund will be processed using the same payment method used for the
original
transaction. Please allow [Insert Number of Days, e.g., 5-10] business days for the funds to appear in your
account,
depending on your bank or payment provider's processing times.
5. Partial Refunds
In some cases, a partial refund may be granted if:
- The work was partially completed to your satisfaction but did not fully meet expectations.
- You requested a change in the deadline after placing the order, and we delivered the work on the new
deadline.
6. Chargebacks
We encourage you to contact us before initiating a chargeback with your bank or payment provider. If a
chargeback is
filed before reaching a resolution with us, your order will be terminated, and no further services or
revisions will
be provided.
7. Contact Us
If you have any questions or concerns about this Refund Policy or need assistance with a refund request,
please
contact us: